Your oral health is a key factor in your overall health. It is important for you to continue taking care of your teeth and gums. This is a series of emails that we are creating to keep you informed about all of the enhanced measures we are taking to ensure your safety and wellbeing in our clinic.
Rest Assured Update 1:
Very thorough 3 step screening system implemented.
Before booking anyone into our schedule, we do a very thorough pre-screening that consists of anywhere between 9-20 questions. You can see a version of our pre-screening questions on our website https://solaradentalcare.com/patient-forms/
Once a patient has a reserved appointment time scheduled, a second screening takes place just prior their appointment. The pre-screening form is sent through our automated reminder system and if it is not filled out and submitted back to us, one of our team members call to go through the questions personally. This ensures that everyone is pre-screened just prior to coming in for their appointments. All patients are reminded every time we contact them that if at ANY point they develop symptoms, even just before their appointment time, we ask that they call us to reschedule their appointment time. It will be scheduled out at least 14 days to make sure that they are symptom free. We are not charging any cancellation or change fees at this time. We are encouraging people to feel free to change their appointments if they have any COVID related symptoms to ensure that only healthy people come into the clinic.
Upon arrival, we screen patients with a temperature check and consent form at the front reception desk. Any patients that have any symptoms will be rescheduled as we will not see any patients experiencing any COVID-19 like symptoms. There will be no cancellation or re-scheduling fees applied at this time.
In our next email we will be sharing all of the steps that we have patients take upon arrival to our clinic. Until next time, be happy and be well.